Our privacy policy is designed to give you peace of mind and confidence. This privacy policy sets out the types of personal information we receive and collect when you use our services, how we collect it, and what we do with it, as well as some of the steps we take to safeguard information. We may change this policy from time to time by updating this page and you should check this page to ensure that you are happy with any changes
Passage to Africa is registered in Mauritius and can be contacted via the email address theteam@passagetoafrica.com
We will collect certain information from you when you make an enquiry or book a trip with us. Depending on your interaction with us and the type of trip you book, we may collect the following personal information:
If Passage to Africa needs to provide you with a refund, your bank details may be collected, which are recorded and stored.
When you are travelling on a guided safari, a photo or video may be taken by your Guide, a professional photographer or another traveler. If you do not want to be included in photos or video, please let your Guide or the photographer know.
When you subscribe to the newsletter, we will collect your full name, email address and phone number in addition to your travel preferences.
We may contact you for post-booking or post-trip feedback and ask you to comment on your experience. Where you have provided the relevant details, we may also contact you in response to your feedback to discuss your comments.
Under data protection laws, for Passage to Africa to collect, hold, use and share your information we must have a purpose and lawful basis to do so. The legal basis may differ depending on your interaction with us and what information we collect, and will fall under:
Legitimate Interest – Legitimate interest means your information has a purpose and is necessary in order to provide a product or service and does not override your rights and freedoms as an individual. For example; we collect your email address for the purpose of communicating with you. It’s necessary to communicate about the product or service you’re requesting or booking, and for Passage to Africa to provide you with relevant information.
Legal Obligations – in certain circumstances we will need to use your information to comply with our legal obligations, for example, to comply with local laws in the country you are visiting, etc.
Vital Interest – we will collect your travel insurance information under the legal basis of vital interest, as it could be essential to you and your health that we contact your insurance provider in case of an emergency.
Contract – fulfilling a contract you may have entered into with us, such as completing a travel reservation as part of your planned itinerary.
Consent – we will obtain your explicit consent when collecting sensitive information (for example, medical information) and when required by spam laws before sending you marketing materials. You can revoke your consent or object to our marketing at any time; please see ‘WHAT ARE YOUR RIGHTS’ for further information on revoking your consent or objecting to marketing.
We use your information to arrange and provide you with the travel and services you have requested and booked. This includes booking any flights, transportation, accommodation and activities. The following will provide more insight into these purposes:
Your personal information will be used by your Guide and our personnel to identify you and ensure your safety during the trip.
Depending on your destination and services being booked for you, we may be required by the supplier to provide certain types of personal information in order to secure the booking. We may also be legally required by local laws and governments to provide travel documentation such as passport details or a passport scan.
Your contact details will be collected in order to manage our relationship with you, including updates about your booking, providing relevant information and any applicable tickets, handling feedback and complaints, and to contact you in the event of an emergency.
Providing relevant information, which may include sensitive information, to insurance providers, their agents and medical staff in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.
Where allowed, your medical information may be shared with any relevant personnel to ensure that we understand any specific needs you may have, before and during your trip. Any pre-existing medical conditions could impact your enjoyment of the trip, and by informing us of any conditions, issues or limitations, we can ensure that Passage to Africa is better prepared to assist if required.
Other than where it is in your vital interests or required by relevant laws, medical information can only be used by Passage to Africa with your consent. This is because medical information is considered sensitive and by consenting, you are showing us that you understand and agree to us processing this information. Providing medical information and consenting to its use by Passage to Africa is optional, however, it is highly recommended that information be provided for your safety and wellbeing.
On occasion, we may wish to use visual media captured by your Passage to Africa guide while you are on safari, to use in our printed and digital media for promotional purposes. In these cases, a consent and waiver form will be provided to you at the time we contact you to ask for your permission
Passage to Africa may use your information for marketing purposes including:
To tell you about Passage to Africa products and services we think you may be interested in, for example, our invitational safaris which are not made publicly available.
Your information may come to us in a variety of different ways. You may provide information directly to us when communicating via email, phone, letter, web chat or in person. You may also provide us with your information by filling in an online form, leaving feedback, completing a survey, or subscribing to a newsletter.
Your information may also be provided to us by an external partner or third party; for example, a travel agent, insurance provider or a friend/family member who is booking on your behalf.
If you are providing us with the personal information of another person, you must ensure that those you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.
In order to handle your enquiry, fulfil your service request or manage your booking, we may share your personal information with the following:
Inside the Passage to Africa team (including Guides)
Related overseas entities (i.e. Destination Management Companies)
Partners (i.e. Travel agencies, etc.)
Travel providers (i.e. Airlines, tour companies, etc.)
Third-party operators (i.e. local operators, couriers, mailing houses, payment processors, etc.)
Suppliers and Service providers (i.e. hotels, transfer drivers, etc.)
Government authorities (i.e. border crossings, etc.)
If you book flights through Passage to Africa, or your trip includes a flight, the relevant personal information will be provided to the applicable airline. Similarly, if your trip is operated by a non-Passage to Africa affiliated tour company, your personal information will be provided to that company for them to confirm you on the trip and provide the relevant services. We also share your personal information with any travel providers or third-party local operators for the purpose of improving services and experiences, and to investigate where necessary.
Please be assured only the relevant people will be provided with access to this information.
Any information shared with travel providers is done so via secure methods and the travel provider is responsible for any information they hold in their system.
We share your personal information with third parties that help us operate, provide, improve, integrate, customize support and market our products and services. This includes third-party service providers to provide website and application development, hosting, maintenance, backup, storage, and payment processing, which may require them to access or use information about you.
We share information about you with third parties when you give us consent to do so. For example, we may display personal reviews from guests that have travelled with us on our public website. With your consent, we may post your name alongside the review.
Your information may be shared within the Passage to Africa Group and our related entities as part of our global operations.
We may share or transfer information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.
We may share your information with an enforcement body (i.e. police) where disclosure is authorised or required by law, or with insurance providers or medical personnel. This may be for identification of fraud or error, for regulatory reporting and compliance, or if we believe the disclosure is necessary to lessen or prevent a threat to life, health or safety.
We will not sell your personal information.
As discussed above, it is necessary for us to share your information with our entities, partners and third parties, many of which are located overseas. When we transfer your information overseas, we require that appropriate privacy, confidentiality and security measures are in place, and that we comply with those data protection and privacy laws which apply to us.
Also as discussed above, we use service providers. We operate with different service providers across several countries so it is not possible for us to provide a list of all these providers and countries in this Policy. If you have any specific questions about where or to whom your personal information will be sent, please see the Contact Us section below.
In some jurisdictions, including the EEA, data protection laws restrict transferring personal information outside the jurisdiction. In all cases, we ensure that appropriate safeguards for the purposes of those data protection laws which restrict the trans-border flow of personal information, have been established and are maintained, whether in the form of standard contractual clauses, appropriate inter-company agreements, adequacy measures or through ensuring certification with the US-EU Privacy Shield.
We want you to feel reassured that you have control of the information you provide to us. Depending on relevant data protection laws, there are certain rights you have over your personal information including:
You can ask us to update any inaccurate, incomplete or out-of-date information we hold about you
You can ask us to provide you with a copy of the information we hold on you, or that we transfer that information to another service provider
You may request that we stop processing or using your information
You may request that we delete any/all information we hold about you
You may withdraw consent that you have provided to us
Where possible we will comply with your request, however, there may be instances where we cannot fulfil your request, or there will be consequences if we were to fulfil your request. We will always communicate with you about any consequences before going forward, or give you written reasons for any refusal.
If you are subscribed to any promotional marketing newsletters, you have the choice to unsubscribe from these communications by scrolling to the bottom of the e-mail and clicking the ‘unsubscribe’ link.
Under the GDPR, if you live in the European Economic Area (EEA), you are also entitled to, at any time:
If you have any questions about this Privacy Policy or are concerned about how we have handled your personal information, we would like to hear from you. We treat privacy matters seriously and will endeavour to correct the matter.
If you would like to exercise your rights, as listed above, you can also do this by contacting us via theteam@passagetoafrica.com
We will contact you within a reasonable time frame after receiving your enquiry or request to verify who you are in order to locate any accounts or bookings you may have with us or ask any follow-up questions to better understand your enquiry.
We will inform you whether we will conduct an investigation and the estimated completion date for the investigation process. After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are unsatisfied by our final response, you may escalate your complaint to the relevant regulatory body.
If you have any concerns or complaints about how we are collecting or processing your personal information, you can complain to your local data protection authority.
If you are in the EU, please follow this link to locate the data protection authority most relevant to you: https://edpb.europa.eu/about-edpb/board/members_en
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Passage to Africa is dedicated to keeping your personal information secure. We have implemented various physical, electronic and managerial security procedures in order to protect your information from loss and misuse, and from unauthorized access, modification, disclosure and interference.
We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Our website may include links to third party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Some of our services contain widgets and social media features, such as the Facebook “like” button. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing it.
When you visit our websites, we use cookies. Cookies are small text files placed on your computer by us or our partners. Cookies allow us to identify the computer or device you’re using to access our websites. This information is sent back to our systems as you move around our website.
Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website www.aboutcookies.org/
Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies either by changing your internet browser settings or when provided with the option to do so by us. If you don’t accept cookies, some features of our website won’t work.
We may collect information about your visits to, browsing of, and use of our website, unless your web browser blocks this. The range of data we collect will depend on how you interact with our website.
This information may include:
This will normally be collected and used anonymously, and aggregated for analysis, with your name and any characteristics identifying you remaining anonymous, but our privacy policy will apply, and it will be treated as your personal information, if this information is in any way linked to you personally.
We can find out how you move around our website, so we can investigate any errors stopping you from being able to do what you want. The data we collect from cookies is important for us to improve your experience.
Third-party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more tailored advertisements to you on other sites. When you visit certain sections of the website, Google Analytics, a website analytics service provided by Google Inc (“Google”), will place cookies on your computer’s browser. The information generated by the cookies about your use of the website is transmitted to Google. This information is then used for the purpose of compiling statistical reports to enable us to measure and analyse the number of visits to the site and its pages, the average time spent on the site and the pages viewed. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personal information of visitors to our website. We will not associate any data gathered via the use of cookies with any personal information from any source as part of our use of Google Analytics. For further information about Google Analytics please visit www.google.com/analytics and for details of Google Analytics’ Privacy Policy, please visit www.google.com/intl/en.
You may choose to opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on which you may access at https://tools.google.com/dlpage/gaoptout/.
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.
Created: 22 April 2020
Updated: 16 May 2020
© 2024 Passage To Africa. All rights reserved | Privacy Policy
